Privacy policy

Draft — this document is under legal review and may change. If anything here matters to a decision you are making, please confirm it with us at info@itlabz.in first.

Who we are

This website (loano.co.in) is operated by ITLABZ TECHNOLOGY PRIVATE LIMITED (CIN U74999UP2017PTC093539), S1, Second Floor, PH-08, Sector-1, Vasundhara, Ghaziabad, Uttar Pradesh – 201012, India ("we", "us"). Loano is our lending-platform product for regulated Indian lenders and lending service providers.

This policy covers this marketing website only. The Loano platform itself (CRM and customer portals operated for our clients) processes borrower data on behalf of the client — the regulated lender — under separate platform agreements; that processing is not governed by this page.

What this site collects

The site sets no analytics or advertising cookies and loads no third-party trackers. The only personal information we receive is what you type into our forms: your name, work email, phone number, company, role and message when you contact us, request a demo or send a partner inquiry.

Like most web servers, our infrastructure keeps short-lived technical logs (IP address, request path, user agent) for security and abuse prevention — for example, rate-limiting repeated form submissions.

How we use it

We use form submissions for exactly one purpose: responding to you. Demo requests, sales questions and partner inquiries go to our team by email, and we reply to the address you gave. We do not sell your details, add you to marketing lists you did not ask for, or share them with third parties beyond the email-delivery service that carries our replies.

Retention

We keep inquiry correspondence for as long as it stays commercially relevant — typically while we are talking to you and for a reasonable period after — and delete it on request.

Your choices

Want your inquiry data corrected or deleted, or a copy of what we hold about you? Write to info@itlabz.in from the address you used and we will act on it within a reasonable time.

Changes

If this policy changes, the updated version will appear on this page with a new "last updated" date.